FAQ

Frequently Asked Questions (FAQ)

How long does it take to process my order ?

Each order is lovingly prepared and requires up to 48 hours of processing time before shipping. We appreciate your patience as we ensure your items are perfect.

What materials do you use for your bag ?

We use oxford fabric to guarantee the durability and aesthetics of each of our bags.

Can I return or exchange my order ?

Yes, we accept returns and exchanges within 14 days of receipt, provided the items are in their original condition. Please refer to our Return Policy for detailed instructions.

How can I track my order ?

Once your order is dispatched, we'll send you a tracking number so you can follow its journey to your doorstep.

What if my order arrives damaged ?

We're committed to your satisfaction. If your order arrives damaged, please contact us immediately so we can make it right.

How can I contact you for more questions ?

Your questions and feedback are important to us. Please reach out via our Contact Page, and we'll be in touch as soon as possible.